Spare parts sales are a vital aspect of any business, and navigating the complexities associated with purchasing “gray market” parts is essential. Procuring authentic spare parts directly from Atlas Incinerators, Part of G&O Maritime Group, is critical and it impacts the durability and overall performance of products positively.

Challenges with “Gray” Parts

“Gray” parts refer to unauthorized or unofficial spare parts that do not come directly from the manufacturer. While the lower cost of such parts may be tempting, several issues are associated with them.

“Gray” part varies in quality and authenticity as they may be made from low-quality materials, leading to faster wear and damage to our products”, Pernille Sembach Friis Jensen, Team Leader for Aftersales explains, “When you purchase original parts directly from us, you receive a guarantee of quality and authenticity. This is crucial to avoid issues and ensure that the product performs as expected. This goes for Atlas’ own incinerators and HYUNDAI (HMMCO) incinerators, which are manufactured under a technical license agreement”.

Whereas original parts are specifically designed for the product, “Gray” parts may have less precise measurements and fit, affecting product performance.

Our Solution: Buy Directly from Us

“As a customer at Atlas Incinerators, you know that we make an effort to understand your needs; we know which products you have and what you require. This enables us to deliver the right parts promptly”, Pernille says, “With the correct parts, customers experience longer intervals between service calls. Our delivery reliability and fast shipping also contribute to minimizing downtime of our equipment and thereby possible off hire”.

Refractory: An Investment in Quality

Although the initial investment cost for original parts may be higher, it is offset by their longer lifespan and reduced maintenance costs.“Particularly, our refractory is crucial to buy directly from us. Our experience shows that our original parts last 5-8 years, while competitors’ parts often need replacement within just a few months. The initial investment, therefore, translates into long-term product quality and reliability” Pernille Sembach Friis Jensen finishes.